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Find clear answers and useful articles about eSIM, virtual numbers and international mobile connectivity. Everything you need to get started, set up and resolve questions quickly.

All questions

ABOUT ESIM

COMPATIBILITY

PURCHASE

INSTALLATION

USAGE

PROBLEMS

REFUNDS

CONTACT

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ABOUT ESIM

COMPATIBILITY

PURCHASE

INSTALLATION

USAGE

PROBLEMS

REFUNDS

CONTACT

All questions

ABOUT ESIM

What is an eSIM?

How does OneClickSIM work?

Do I need to download any application?

Does the eSIM include calls and SMS?

Can I use hotspot/share data?

COMPATIBILITY

Is my phone compatible with eSIM?

What devices are compatible?

Does my phone have to be unlocked?

Does it work on iPad or other tablets?

PURCHASE

How do I buy my eSIM?

When do I receive my eSIM?

What payment methods do you accept?

Can I buy for another person?

INSTALLATION

When should I install the eSIM?

How do I install the eSIM on iPhone?

How do I install the eSIM on Android?

I cannot scan the QR code

Do I need Internet to install?

USAGE

How do I activate the eSIM upon arrival?

Can I keep my physical SIM active?

When does validity start counting?

What connection speed will I have?

What happens if I run out of data?

PROBLEMS

My eSIM does not connect

Error adding the data plan

I didn't receive the email with the QR code

Can I use the eSIM on another phone?

REFUNDS

Can I get a refund?

How long does a refund take?

CONTACT

How do I contact support?

What languages do you serve?

Still have questions?

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